Customer Care

Welcome to Indie & Isaac.

For assistance with your order or more information about the sustainable fashion brands we work with, please email us at hello@indieandisaac.com. We strive to reply to you as soon as we can but no longer than 12-24 hours during business days.

We are open Monday – Friday, 9am - 4pm AEST and you contact us anytime via email at hello@indieandisaac.com or call +61 420 563 334 during business hours.

Returns & Exchanges

Order modifications or returns

You may be able to add items to your order if you notify us within the first 8 hours from the time of purchase.

Once you place an order it is not possible for us to complete a cancellation request as we don't offer refunds for change of mind. However, we can provide you with a store credit. Items must be returned within 14 days of delivery date for your return to be accepted. The items must not been used, worn, washed, modified or damaged with the identification tag still attached to the product. The product must be returned in their original packaging. Return shipping will be at your own expense.

If you would like to return a item please contact us for more details.

Sale Items  

All sale items are final and cannot be exchanged or returned. 

Faulty Items

If you have received an item with a defect, please provide us with a brief description and photos showing the faulty item. We will ask you to return the item within 14 days of delivery for a full refund or exchange. The item must be in unworn condition with tags attached. 

Shipping

We ship from Australia to most countries world-wide. Fees may apply and will be calculated upon check-out. We will dispatch orders within 1-2 days. As soon as the order is shipped from our warehouse, we will send you a confirmation email with the tracking number to track your delivery. Due to Covid19, some orders may be delayed as Australia Post and other couriers face an increased volume of shipments. This is unfortunately out of our control.

Australian orders 

Australian orders will be shipped via Sendle or Australia Post, both of which provide a carbon-neutral service. Please allow between 1-5 working days delivery from shipment date. Shipping may take longer where Covid19 is affecting local delivery or to remote areas.

International orders

International orders will be shipped via Sendle or Australia Post International. A flat rate of $35 applies. Please allow up to 14-21 working days for delivery from shipment date (due to the Covid19 situation in your country, this may take even longer).